Shipping & Refund Policy

Whilst we understand that you want your beautiful SPP items as soon as possible, we kindly ask for your patience as Australia Post are currently experiencing delays due to the impacts of COVID-19.

Please allow an additional 3 day delay for deliveries to Victoria.

If you would like more information, our partner, Australia Post will be providing regular updates: https://auspost.com.au/about-us/news-media/important-updates

We thank you for your patience and understanding during these unprecedented times.

WITH IN AUSTRALIA

Australian Post eParcel

FREE over $45

$9.95 for under $45

Australian Post Express

$15

INTERNATIONAL

Varies based on location

In Stock Items: Although we aim to have your orders dispatched ASAP, due to the volume of orders received please note that you order could take 1-2 weeks to dispatch. For urgent orders, please contact hello@stephpaseplanners.com.au

Pre-Order Items: Please refer to your product listing for estimate arrival or release date of products. Although we aim to have your orders dispatched ASAP, due to the volume of orders received please note that you order could take 1-2 weeks to dispatch. For urgent orders, please contact hello@stephpaseplanners.com.au

If you place an order containing more than one preorder items, your order will be dispatched according to the latest preorder dispatch times eg. if you order a drink bottle preorder due October and a Planner Preorder due December, your order will dispatch together within the planners dispatch timeframe.

All orders will be shipped via Australia Post with tracking sent directly to your email via AusPost. Sometimes these emails will sort into your junk folder, so please check if you’d like to follow your orders journey.

International Shipping

We love that our products are finding homes overseas! While we do ship internationally, all customs, import fees and taxes are the responsibility of the customer. Our website automatically quotes international shipping based on location and weight.

Exchanges, Returns & Refunds

We want you to love your Steph Pase products so we have a 14-day change of mind exchange or store credit policy, excluding digital downloads. Items must be returned to us safely, unopened and in their original packaging and condition with proof of purchase. Please select your items with care as refunds will only be issued if the product is faulty. Digital downloads will not be refunded. Should you find your items faulty we will provide a replacement product or where not possible refund the item. If you have any queries in regards to your order please contact us hello@stephpaseplanners.com.au