Shipping & Refund Policy
In Stock Items: Although we aim to have your orders dispatched ASAP, due to the volume of orders received please note that you order could take 1-2 weeks to dispatch. For urgent orders, please contact firstname.lastname@example.org
Pre-Order Items: Please refer to your product listing for estimate arrival or release date of products. Although we aim to have your orders dispatched ASAP, due to the volume of orders received please note that you order could take 1-2 weeks to dispatch. For urgent orders, please contact email@example.com
All orders will be shipped via Australia Post with tracking sent directly to your email via AusPost. Sometimes these emails will sort into your junk folder, so please check if you’d like to follow your orders journey.
We love that our products are finding homes overseas! While we do ship internationally, all customs, import fees and taxes are the responsibility of the customer.
Exchanges, Returns & Refunds
We want you to love your Steph Pase products so we have a 14-day change of mind exchange or store credit policy, excluding digital downloads. Items must be returned to us safely, unopened and in their original packaging and condition with proof of purchase. Please select your items with care as refunds will only be issued if the product is faulty. Digital downloads will not be refunded. Should you find your items faulty we will provide a replacement product or where not possible refund the item. If you have any queries in regards to your order please contact us firstname.lastname@example.org