Shipping & Refund Policy

Whilst we understand that you want your beautiful SPP items as soon as possible, we kindly ask for your patience, we are a small team and while we will dispatch your order as quickly as we possibly can, and this is generally within a matter of days - in peak season, during launches and sale periods, extended wait times of 14+ days can be experienced for us to dispatch your order from our facility. 

For any Australia Post updates that could impact the shipping time of your order, please refer directly to Aus Post at: https://auspost.com.au/service-updates  

 

 

WITH IN AUSTRALIA

 

Australia Post eParcel

FREE over $100

$9.95 for under $100


Australia Post Express

$15
INTERNATIONAL

Pricing varies based on location; 
Carried by either Australia Post or DHL
Import fees and taxes are the responsibility of the customer 

 

In Stock Items: Although we aim to have your orders dispatched ASAP, due to the volume of orders received please note that you order could take 1-2 weeks to dispatch. For urgent orders, please contact hello@stephpaseplanners.com.au

Pre-Order Items: Please refer to the product listing for estimate arrival or release date of products. None of your order will be shipped until ALL items in your order are available.

If your order contains both pre-order and in stock items, your order will be dispatched in only one parcel, together within the latest dispatch timeframe, once ALL items to fulfil your order are available. 

If you place an order containing more than one preorder item, your order will be dispatched according to the latest preorder dispatch time. 

International Shipping

We love that our products are finding homes overseas! While we do ship internationally, all customs, import fees and taxes are the responsibility of the customer. Our website automatically quotes international shipping based on location and weight.

Exchanges, Returns & Refunds

We want you to love your Steph Pase products so we have a 14-day change of mind exchange store credit policy, excluding digital downloads.

Change of mind return items must be returned to us at the customers expense, safely, unopened and in their original packaging and condition with proof of purchase. Your return value will be credited to you in a store credit by email.

Please select your items with care, as refunds will only be issued if the product is faulty. Should you find your items faulty we will provide a replacement product or where not possible, refund the item. 

We do not offer exchanges, returns or refunds on 'seconds stock' products. Please understand that when purchasing 'seconds stock' that these products are discounted as they may be slightly damaged, refer to listings for more information. 

Digital downloads or other digital products will not be refunded. If you have any queries in regards to your order please contact us hello@stephpaseplanners.com.au